Updated Wednesday April 22, 2020
Late Penalty Charges Waived
As our customers and communities continue to deal with COVID-19 and its effects on public health and the economy, the Authority is waiving late penalty charges until further notice. Customers will be notified immediately when these temporary measures are lifted, and the Authority resumes normal day to day operations and standard policies go back into effect. Please continue to check this website for updates as this fluid situation continues to evolve.
March 13, 2020 (UPDATED APRIL 13, 2020)
These polices and procedures will be effective immediately, and will last through May 31, 2020.
ABC will have a moratorium on delinquent water shut offs for all residential customers. Customers will still be responsible for paying their bills on time as well as past due balances. Delinquent properties will still be posted pursuant to state law and ABC regulations, but water services will not be terminated until at least April 30. This policy will not effect properties already shut off.
Update Monday April 13, 2020: Moratorium on delinquent shut offs has been extended until May 31, 2020 and delinquent property postings are being suspended until after May 31, 2020.
Update Wednesday October 28, 2020: The Authority’s moratorium on delinquent shut offs will be phased out beginning December 1, 2020. Between December 1 ,2020 and February 1, 2021, only accounts that are found on illegally and any requests by the Mon Valley Sewage Authority will be terminated. For billing disputes with MVSA, please contact them directly.
Authority customers that have accrued an overdue balance will have until February 1, 2021 to enter into a payment arrangement with the Authority. For customers with delinquent bills that do not complete and sign a payment arrangement contract by February 1, 2021, the Authority will send final notices and posting of properties will begin.
Service Center Operations
ABC is also taking measures to implement social distancing consistent with Governor Wolf’s request to all Pennsylvania citizens. Customers are strongly encouraged to make all payments either online or over the telephone. Payments at the service center will only be accepted through the drive-thru window or the drop box located outside the service center. For customers paying cash, exact change is preferred. Persons needing to initiate water service must either call the service center to make an appointment, or request water service documents to be received and sent back via US Mail.
Update Thursday March 19, 2020: The drive thru window will be closed from 11:30 AM until 12:00 PM so that we can sanitize our facilities to protect our customers and employees.
Update March 31 2020: All payment options are listed in the Customer Service> Payment Options tabs or by clicking here.
Update November 2, 2020: Temporary adjustment to Service Center Operations are extended until further notice.
To also increase social distancing, ABC personnel will not be entering homes or businesses to conduct internal, manual meter reads. All customers who have meters that must be read inside their property will have their bills estimated based upon past usage. These customers have the option, however, of calling their actual meter reads into the service center no later than the 10th of each month. Customers who have radio, remote, or outside manual reads will continue to have their meters read as normally occurs.
Update April 13, 2020: Social Distancing policies will remain in place until May 31, 2020. ABC personnel will not be entering homes or businesses to conduct internal, manual meter reads. All customers who have meters that must be read inside their property will have their bills estimated based upon past usage. These customers have the option, however, of calling their actual meter reads into the service center no later than May 10. Customers who have radio, remote, or outside manual reads will continue to have their meters read as normally occurs.
Scheduled Meter Replacements
The meter replacement program has been temporarily suspended. ABC service personnel will not be entering homes or businesses to conduct scheduled meter replacements. All customers who had a previously scheduled appointment were notified that the appointment was cancelled and will be rescheduled at a date and time when it is safe to do so.
Entering Homes & Businesses
Update November 2, 2020: ABC service personnel will begin entering homes and business for other service work not necessarily deemed emergency work. Crews will begin changing stopped meters in the near future. Please allow the service person ample room to work, and remain upstairs while they perform their duties, or in another room to maintain social distancing. Our service personnel have been instructed to enter through the basement when possible and they will wear a mask while in your home. We ask that you extend that same courtesy to them and wear one as well.