COVID-19 (Coronavirus) Updates

Updated Wednesday April 22, 2020

Late Penalty Charges Waived

As our customers and communities continue to deal with COVID-19 and its effects on public health and the economy, the Authority is waiving late penalty charges until further notice.  Customers will be notified immediately when these temporary measures are lifted, and the Authority resumes normal day to day operations and standard policies go back into effect. Please continue to check this website for updates as this fluid situation continues to evolve.

March 13, 2020  (UPDATED APRIL 13, 2020)

These polices and procedures will be effective immediately, and will last through May 31, 2020.

Water Shutoffs

ABC will have a moratorium on delinquent water shut offs for all residential customers.  Customers will still be responsible for paying their bills on time as well as past due balances.  Delinquent properties will still be posted pursuant to state law and ABC regulations, but water services will not be terminated until at least April 30.  This policy will not effect properties already shut off.

Update Monday April 13, 2020:  Moratorium on delinquent shut offs has been extended until May 31, 2020 and delinquent property postings are being suspended until after May 31, 2020.

Service Center Operations

ABC is also taking measures to implement social distancing consistent with Governor Wolf’s request to all Pennsylvania citizens.  Customers are strongly encouraged to make all payments either online or over the telephone.  Payments at the service center will only be accepted through the drive-thru window or the drop box located outside the service center.  For customers paying cash, exact change is preferred.  Persons needing to initiate water service must either call the service center to make an appointment, or request water service documents to be received and sent back via US Mail.

Update Thursday March 19, 2020:  The drive thru window will be closed from 11:30 AM until 12:00 PM so that we can sanitize our facilities to protect our customers and employees.

Update March 31 2020: All payment options are listed in the Customer Service> Payment Options tabs or by clicking here. 

Update April 13, 2020:  Temporary adjustment to Service Center Operations are extended until May 31, 2020.

Meter Reading

To also increase social distancing, ABC personnel will not be entering homes or businesses to conduct internal, manual meter reads.  All customers who have meters that must be read inside their property will have their bills estimated based upon past usage.  These customers have the    option, however, of calling their actual meter reads into the service center no later than April 10.  Customers who have radio, remote, or outside manual reads will continue to have their meters read as normally occurs.

Update April 13, 2020:  Social Distancing policies will remain in place until May 31, 2020.  ABC personnel will not be entering homes or businesses to conduct internal, manual meter reads. All customers who have meters that must be read inside their property will have their bills estimated based upon past usage.  These customers have the    option, however, of calling their actual meter reads into the service center no later than May 10.  Customers who have radio, remote, or outside manual reads will continue to have their meters read as normally occurs.

Scheduled Meter Replacements

The meter replacement program has been temporarily suspended.  ABC service personnel will not be entering homes or businesses to conduct scheduled meter replacements.  All customers who had a previously scheduled appointment were notified that the appointment was cancelled    and will be rescheduled at a date and time when it is safe to do so.

Entering Homes & Businesses

ABC service personnel will not be entering homes or businesses for any reason other than an emergency.  Our servicemen have been directed to only utilize the basement door to access homes and only if necessary for an emergency.