March 13, 2020
These polices and procedures will be effective immediately, and will last through April 30, 2020.
ABC will have a moratorium on new water shut offs for all residential customers. Customers will still be responsible for paying their bills on time as well as past due balances. Delinquent properties will still be posted pursuant to state law and ABC regulations, but water services will not be terminated until at least April 30. This policy will not effect properties already shut off.
Service Center Operations
ABC is also taking measures to implement social distancing consistent with Governor Wolf’s request to all Pennsylvania citizens. Customers are strongly encouraged to make all payments either online or over the telephone. Payments at the service center will only be accepted through the drive-thru window or the drop box located outside the service center. For customers paying cash, exact change is preferred. Persons needing to initiate water service must either call the service center to make an appointment, or request water service documents to be received and sent back via US Mail.
Update Thursday March 19, 2020: The drive thru window will be closed from 11:30 AM until 12:00 PM so that we can sanitize our facilities to protect our customers and employees.
Update March 31 2020: All payment options are listed in the Customer Service> Payment Options tabs or by clicking here.
To also increase social distancing, ABC personnel will not be entering homes or businesses to conduct internal, manual meter reads. All customers who have meters that must be read inside their property will have their bills estimated based upon past usage. These customers have the option, however, of calling their actual meter reads into the service center no later than April 10. Customers who have radio, remote, or outside manual reads will continue to have their meters read as normally occurs.
Scheduled Meter Replacements
The meter replacement program has been temporarily suspended. ABC service personnel will not be entering homes or businesses to conduct scheduled meter replacements. All customers who had a previously scheduled appointment were notified that the appointment was cancelled and will be rescheduled at a date and time when it is safe to do so.
Entering Homes & Businesses
ABC service personnel will not be entering homes or businesses for any reason other than an emergency. Our servicemen have been directed to only utilize the basement door to access homes and only if necessary for an emergency.