COVID-19 (Coronavirus) Updates

Updated Wednesday October 28, 2020

Phased Lifting of Moratorium on Shutoffs

Customers with past due balances will be eligible to sign up for a payment plan

October 27, 2020 (Charleroi, PA) – During its business meeting today, the Authority of the Borough of Charleroi’s Board of Directors voted to begin a phased lifting of the moratorium on termination of water services, beginning December 1, 2020.  The decision comes three weeks after the Pennsylvania Public Utilities Commission issued an order also ending its global moratorium on utility shutoffs.

“As we stated at the beginning of the pandemic, the health, safety, and welfare of our customers is always our number one priority,” Authority General Manager Chuck Cardinale stated.  “However, as recently recognized by the Pennsylvania Public Utility Commission, moving from an absolute moratorium to a less restrictive regulation allows the Authority to continue to recognize the ongoing dangers of the pandemic while also putting into place solutions for our customers to pay down their delinquent bills.”

Under a resolution enacted by the Board on Tuesday, customers who have acquired delinquent invoices and balances during 2020 will be eligible to apply for a payment plan specially designed to alleviate the issues faced by both customers and the Authority during the COVID-19 Pandemic.  Under the payment plan, customers with past due balances who opt into the payment plan will be required to pay a minimum of $50 in addition to their regular, monthly invoice.  Customers will be able to be on the payment plan for up to ten months.  At the conclusion of the ten months, if a customer still has a past due balance remaining, that balance will become due with the customer’s next bill.

“The Authority knows that many of our customers have had economic and financial troubles during these unprecedented times,” Authority Board Chair Walter Hopkins said.  “At the same time, the Authority has now accrued over $250,000 in past due balances, and we must be able to recoup the majority of those balances without having a negative financial impact on the entire customer base.”

Cardinale continued, “By implementing these less restrictive measures, the Authority is able to offer solutions to our customers who may still be experiencing the financial burdens brought on by the pandemic, while at the same time staving off unnecessary long-term effects for the water and sewer systems as a whole.”

Authority solicitor Todd Pappasergi further explained that the COVID-19 payment plan is a one-time measure, and must be followed by those customers that opt into it.  Customers on the payment plan will be required to enter into an agreement with the Authority to abide by the payment plan terms.  Customers who fail to follow the terms will be subject to termination of water services.  Pappasergi credited the Authority Board and management for thinking creatively to arrive at a solution to help all involved.  “This was a team effort by all involved to strike a good balance between the economic realities of the pandemic while ensuring continued and uninterrupted operations of the Authority.”

Customers with past due balances will have until Monday, February 1, 2021 to apply for the payment plan.  Customers who opt-in should see the first $50 minimum payment plan payment on their February invoices.  Customers with past due balances who do not opt in will see the entirety of their balance due on the February invoice.

Pappasergi further reminded customers in Donora and Monessen that the Authority processes shut-off requests for delinquent Mon Valley Sewage Authority customers.  “The Authority cannot make payment plans for those customers.  If we receive a shut-off request from Mon Valley Sewage after December 1, 2020, we will be required to honor that request unless Mon Valley Sewage tells us otherwise.”  Pappasergi advised Mon Valley Sewage customers to contact MVSA directly for payment questions.

Further information about the COVID-19 Payment Plan will be contained in customers’ December bills.  Applications for the payment plan will be available on the Authority’s website,, beginning November 2.

In other action by the Authority Board today, the Authority will be implementing new procedures for properties that are leased.  Beginning January 1, 2021, any request for new service or request to turn back on service that was terminated will have to be completed by the property owner or landlord.  The water contract and bill will be required to be in the property owner or landlord’s name.

“We have seen an unfortunate increase in tenants leaving rental properties with large, outstanding balances with the Authority,” Cardinale explained.  “Under state law, if the landlord then finds a new tenant for the property, the Authority is not permitted to terminate the water service for the delinquent bill.”

Under the new regulation, the account will be in the property owner’s name only, giving the Authority better ability to collect on any delinquent bills.  “Additionally,” Cardinale stated, “this gives landlords the ability to monitor water usage at their properties on a monthly basis, in order to detect any plumbing issues that may occurring at these properties.”


Updated Wednesday April 22, 2020

Late Penalty Charges Waived

As our customers and communities continue to deal with COVID-19 and its effects on public health and the economy, the Authority is waiving late penalty charges until further notice.  Customers will be notified immediately when these temporary measures are lifted, and the Authority resumes normal day to day operations and standard policies go back into effect. Please continue to check this website for updates as this fluid situation continues to evolve.

March 13, 2020  (UPDATED APRIL 13, 2020)

These polices and procedures will be effective immediately, and will last through May 31, 2020.

Water Shutoffs

ABC will have a moratorium on delinquent water shut offs for all residential customers.  Customers will still be responsible for paying their bills on time as well as past due balances.  Delinquent properties will still be posted pursuant to state law and ABC regulations, but water services will not be terminated until at least April 30.  This policy will not effect properties already shut off.

Update Monday April 13, 2020:  Moratorium on delinquent shut offs has been extended until May 31, 2020 and delinquent property postings are being suspended until after May 31, 2020.

Update Wednesday October 28, 2020: The Authority’s moratorium on delinquent shut offs will be phased out beginning December 1, 2020. Between December 1 ,2020 and February 1, 2021, only accounts that are found on illegally and any requests by the Mon Valley Sewage Authority will be terminated. For billing disputes with MVSA, please contact them directly.

Authority customers that have accrued an overdue balance will have until February 1, 2021 to enter into a payment arrangement with the Authority. For customers with delinquent bills that do not complete and sign a payment arrangement contract by February 1, 2021, the Authority will send final notices and posting of properties will begin.

Service Center Operations

ABC is also taking measures to implement social distancing consistent with Governor Wolf’s request to all Pennsylvania citizens.  Customers are strongly encouraged to make all payments either online or over the telephone.  Payments at the service center will only be accepted through the drive-thru window or the drop box located outside the service center.  For customers paying cash, exact change is preferred.  Persons needing to initiate water service must either call the service center to make an appointment, or request water service documents to be received and sent back via US Mail.

Update Thursday March 19, 2020:  The drive thru window will be closed from 11:30 AM until 12:00 PM so that we can sanitize our facilities to protect our customers and employees.

Update March 31 2020: All payment options are listed in the Customer Service> Payment Options tabs or by clicking here. 

Update November 2, 2020:  Temporary adjustment to Service Center Operations are extended until further notice.

Meter Reading

To also increase social distancing, ABC personnel will not be entering homes or businesses to conduct internal, manual meter reads.  All customers who have meters that must be read inside their property will have their bills estimated based upon past usage.  These customers have the option, however, of calling their actual meter reads into the service center no later than the 10th of each month.  Customers who have radio, remote, or outside manual reads will continue to have their meters read as normally occurs.

Update April 13, 2020:  Social Distancing policies will remain in place until May 31, 2020.  ABC personnel will not be entering homes or businesses to conduct internal, manual meter reads. All customers who have meters that must be read inside their property will have their bills estimated based upon past usage.  These customers have the option, however, of calling their actual meter reads into the service center no later than May 10.  Customers who have radio, remote, or outside manual reads will continue to have their meters read as normally occurs.

Scheduled Meter Replacements

The meter replacement program has been temporarily suspended.  ABC service personnel will not be entering homes or businesses to conduct scheduled meter replacements.  All customers who had a previously scheduled appointment were notified that the appointment was cancelled    and will be rescheduled at a date and time when it is safe to do so.

Entering Homes & Businesses

Update November 2, 2020: ABC service personnel will begin entering homes and business for other service work not necessarily deemed emergency work. Crews will begin changing stopped meters in the near future. Please allow the service person ample room to work, and remain upstairs while they perform their duties, or in another room to maintain social distancing. Our service personnel have been instructed to enter through the basement when possible and they will wear a mask while in your home. We ask that you extend that same courtesy to them and wear one as well.