FOR IMMEDIATE RELEASE
AUTHORITY OF THE BOROUGH OF CHARLEROI RESPONDS TO INCREASED COVID-19 RISK
March 13, 2020. Charleroi, PA. The Authority of the Borough of Charleroi (ABC) has been continually monitoring the spread and increased risk of COVID-19, commonly known as coronavirus. In response to the increased public health and safety concerns now impacting all Americans, ABC is announcing a series of temporary policies and procedures to help protect the health, safety, and welfare of its customers and employees. These policies and procedures will be effective immediately and will last through April 30, 2020.
Water Shutoffs. Given the critical importance of cleanliness and personal hygiene as the first barrier to preventing the spread of COVID-19, ABC will have a moratorium on new water shut offs for all residential customers. ABC General Manager Charles Cardinale stressed that, “while all customers will still be responsible for paying their bills on time as well as past due balances, ABC understands that providing water services to all individuals during this critical time is important.” Delinquent properties will still be posted pursuant to state law and ABC regulations, but water services will not be terminated until at least April 30. This policy will not affect properties already shut off.
Service Center Operations. The service center located at 3 McKean Avenue in Charleroi will remain staffed as long as it is appropriate, however ABC is also taking measures to implement social distancing consistent with Governor Wolf’s request to all Pennsylvania citizens. Customers are strongly encouraged to make all payments either online or over the telephone. Payments at the service center will only be accepted through the drive-thru window or the drop box located outside the service center. For customers paying cash, exact change is preferred. Persons needing to initiate water service must either call the service center to make an appointment, or request water service documents to be received and sent back via US Mail.
Meter Reading. To also increase social distancing, ABC personnel will not be entering homes or businesses to conduct internal, manual meter reads. All customers who have meters that must be read inside their property will have their bills estimated based upon past usage. These customers have the option, however, of calling their actual meter reads into the service center no later than April 10. Customers who have radio, remote, or outside manual reads will continue to have their meters read as normally occurs.
“ABC always keeps the health, safety, and well-being of its customers and employees at the forefront of its decisions,” Cardinale stated. “We are faced with unique challenges as COVID-19 continues to spread. While the measures announced today are set to expire on April 30, ABC management will continue to monitor the situation in conjunction with local, state, and federal authorities, and will update the public as it becomes necessary.” Updates will be posted on www.abcwater.org.
3 McKean Ave
P.O. BOX 211
Charleroi, Pa. 15022
Normal Office Hours: