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2019 Consumer Confidence Report

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Wolf Administration Provides Guidance for Buildings Closed During COVID-19

Harrisburg, PA – As businesses in counties enter the Yellow Phase of the state’s reopening plan, the Pennsylvania departments of Environmental Protection (DEP) and Health (DOH) are encouraging owners and operators of dormant buildings to flush building water systems prior to reopening. Buildings that have been closed or used less frequently for an extended period of time may experience problems with water quality due to stagnation.

“As buildings have been shut down or used less frequently as a result of COVID-19 mitigation efforts, building water quality degradation becomes a silent but serious issue,” said DEP Secretary Patrick McDonnell. “Legionella, pathogens, lead, and disinfection byproducts can result when water sits for an extended period of time, which may lead to health issues.”

In the days leading up to reopening, the following recommendations and considerations should be made, and a team of facilities staff or a water management consultant will be needed to prepare the water system.

“As we carefully and intentionally determine which businesses are safe to reopen, we must also make sure they reopen in a manner that is protective of employees and customers,” said Health Secretary Dr. Rachel Levine.

Buildings that have been closed or used less frequently should consider the following measures:

Develop a flushing plan:

  • Identify where the water enters the building, all taps (faucets, shower heads, water fountains), and water-using devices (dishwashers, ice machines)
  • Remove any potential cross connections, such as hoses connected to spigots, to prevent backflow into plumbing systems
  • Remove aerators when possible
  • Flush the entire building
  • Flush cold water lines before hot water lines
  • Flush the building zone by zone, beginning where the water enters the building and moving outward towards the distal ends
  • Flushing time will vary based on building size; a temperature change or chlorine smell may be used as indicators that fresh water has reached all fixtures within the building
  • Clean faucets, shower heads, and other fixtures
  • Inspect and conduct necessary maintenance on mechanical equipment such as water heaters, boilers, storage tanks, backflow prevention devices, etc. using manufacturer’s instructions
  • Consider developing an ongoing water management plan to maintain high quality water at all times



April 13, 2020. Charleroi, PA.

The Authority of the Borough of Charleroi (ABC) has been continually monitoring the spread and increased risk of COVID-19, commonly known as coronavirus. On March 13, 2020, ABC announced a series of policies and procedures to assist its customers and staff during the pandemic. In response to the continued public health and safety concerns, ABC is extending those provisions from April 30 to at least May 31, 2020.

Given the critical importance of cleanliness and personal hygiene as the first barrier to preventing the spread of COVID-19, ABC will not post any delinquent properties nor shut off any water services until at least May 31, 2020. ABC General Manager Charles Cardinale stressed that, “while all customers will still be responsible for paying their bills on time as well as past due balances, ABC understands that providing water services to all individuals during this critical time is important.” As May 31st approaches, ABC will evaluate the continued threat of the pandemic and determine whether further extensions of these policies are warranted.

The previously announced policies regarding service center operations and meter readings will remain through May 31st as well. Any customer with internal meters that are read manually who wish to call in their meter reads to the service center for the current billing cycle must do so no later than May 10. Customers who have radio, remote, or outside manual reads will continue to have their meters read as normally occurs.

“As a life-sustaining entity, over the past month, ABC has been continually monitoring the impact of COVID-19 on its customers, while at the same time continuing to operate the water and sewage systems at normal capacities,” Cardinale stated. “ABC will continue to cooperate and work with local, state, and federal authorities, and will update the public as it becomes necessary.” Cardinale also encouraged any customer to contact the Authority with any questions or concerns regarding their water service or quality. Further updates will be posted on



3 McKean Ave

P.O. BOX 211

Charleroi, Pa. 15022

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Monday-Friday 8:30am/4:00pm


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